First Memories Return & Cancellation Policy

Last updated on 29th April 2024

Our contact details

Email: hello@firstmemories.net
WhatsApp: http://wa.me/+447770605028

Securing your precious memories

At First Memories, we encourage parents to book their sessions as early as their 12-week scan to secure their preferred slot. We offer flexible booking options that allow you to cancel or adjust your session date without incurring any fees.

Please understand that while we aim to be accommodating, there are certain guidelines in place to ensure the best possible experience for everybody. Changes to the session date cannot be made within 48 hours of the scheduled session.

Order process

1. Booking fee: Upon placing an order for a photo book with First Memories, you will need to schedule your virtual photoshoot session. A £40 booking fee is required to secure your booking with our newborn photographer.

2. Payment of balance: Following the virtual photoshoot, you will be asked to provide your baby's details and confirm your book edition. The remaining balance for the photo book is then due.

Cancellation policy

1. Cancellation before the photoshoot: If you cancel your booking at least 48 hours before the scheduled virtual photoshoot, you will receive a full refund of the booking fee.

2. Booking changes: You are allowed to change the date and time of the virtual photoshoot up to 48 hour before the scheduled session without incurring any fees.

Return policy

Due to the personalised nature of the photo book, refunds or returns will not be accepted unless:

    - (a) First Memories fails to deliver the order within 40 days after the virtual photoshoot date.

    - (b) The product is deemed faulty or defective, and you notify us within 14 days of receiving the product.